We recommend that you carefully read these Terms and Conditions before using the Freedom Boat Trips Algarve services, including our website, before making any reservations. By purchasing any service you are accepting these Terms and Conditions FREEDOM BOAT TRIPS ALGARVE TERMS AND CONDITIONS
1. USE OF OUR SITE
This website is available to all customers (referred to in this document as “USER”, or as “PASSENGER” in case of purchase of services on this website), subject to these general terms and conditions (referred to in this document as “Conditions” ). When the USER uses the site in any way, he is accepting these Conditions. The USER declares to be over 18 years old and to have the necessary legal capacity to comply with the terms of this agreement and to use the FREEDOM BOAT TRIPS ALGARVE website in accordance with these Conditions, which he fully understands and accepts. The FREEDOM BOAT TRIPS ALGARVE website is intended exclusively for personal use by the USER. Modification, reproduction, duplication, copying, distribution, sale, resale or exploitation of the same for any commercial or equivalent purpose is prohibited. The USER undertakes not to use the FREEDOM BOAT TRIPS ALGARVE website for illegal or improper purposes. The USER cannot resell the services acquired through this website to third parties.
2. SERVICES PROVIDED BY FREEDOM BOAT TRIPS ALGARVE
FREEDOM BOAT TRIPS ALGARVE, provides the PASSENGER with the possibility of enjoying the services of boat trips along the Algarve Coast in our boat, that are fully equipped for 5 passengers. 2.1 – The Boat tours tickets are sold by FREEDOM BOAT TRIPS ALGARVE, by booking through email@example.com In the event that the PASSENGER is not present for boarding on the date and time of the ticket purchased, FREEDOM BOAT TRIPS ALGARVE reserves the right to cancel the purchase made, with no refund. For this reason, all PASSENGERS must be present at the boarding place at least 15 minutes before departure time. FREEDOM BOAT TRIPS ALGARVE advises its PASSENGERS on boat trips to adapt their clothing and footwear to the atmospheric conditions. For safety reasons, all instructions and commands given by FREEDOM BOAT TRIPS ALGARVE crew members, both when boarding and disembarking and on board the vessel, must be followed and respected. The presentation of the ticket invoice by the CLIENT (in digital or paper format) is mandatory when boarding the vessel, if requested by the FREEDOM BOAT TRIPS ALGARVE crew. Children under the age of 2 are not allowed. A child or young person aged between 2 and 17 years of age cannot travel without being accompanied by an adult. FREEDOM BOAT TRIPS ALGARVE reserves the right to ask any PASSENGER for an identification document to confirm that the ticket purchased is in accordance with its age. If the legitimacy of the purchased ticket is not confirmed, FREEDOM BOAT TRIPS ALGARVE reserves the right to refuse access on board the vessel, with no refund of the ticket value to the PASSENGER. FREEDOM BOAT TRIPS ALGARVE reserves the right to refuse access on board the vessel to persons who appear to be drunk or psychically altered in the opinion of the FREEDOM BOAT TRIPS ALGARVE vessel’s captain, with no refund of the ticket value to the PASSENGER . FREEDOM BOAT TRIPS ALGARVE reserves the right to refuse access on board the vessel to any PASSENGER who, at the time of embarkation, cannot access the interior of the vessel under conditions that the FREEDOM BOAT TRIPS ALGARVE captain considers it totally safe, with no refund of the ticket value to the PASSENGER. FREEDOM BOAT TRIPS ALGARVE is not responsible for any object left or stolen on the vessel. However, FREEDOM BOAT TRIPS ALGARVE will take the measures at its disposal so that any object found is kept for a maximum period of 30 days after enjoying the service. FREEDOM BOAT TRIPS ALGARVE will take all measures at its disposal so that the boat trips end at the appointed time. However, FREEDOM BOAT TRIPS ALGARVE assumes no responsibility for any inconvenience or direct / indirect damage caused to the PASSENGER due to potential delays.
3. SERVICES PROVIDED ON OUR WEBSITE
FREEDOM BOAT TRIPS ALGARVE, through its website, provides the USER with the possibility of booking boat trips.
3.1 – INSURANCE
The tours offered by FREEDOM BOAT TRIPS ALGARVE are covered by insurance policies applicable to Maritime-Tourist activities.
3.2 – ACQUISITION OF SERVICES ON OUR WEBSITE
The purchase of the different services on our website is subject to the payment of the amount shown on the website. The total amount of the service will be duly informed when making the reservation. When purchasing services on our website we will ask you for the respective immediate payment in full. You can cancel your reservation up to 48 hours before the arrival date with the right to a full refund of the reservation amount. If the cancellation is made less than 48 hours before the arrival date, the refund will be dependent on the ability to fill the vacancy with another CLIENT.
FREEDOM BOAT TRIPS ALGARVE reserves the right, at any time and without prior notice, to change the prices of the services, as well as to suspend or cancel their sale temporarily or permanently, with due regard for the rights arising from the purchases made by the USER in the meantime. All services provided by FREEDOM BOAT TRIPS ALGARVE originate the issuance of an invoice that will be delivered to the USER, CLIENT or PASSENGER, by email. If for any reason, the USER does not receive the invoice, he / she should contact FREEDOM BOAT TRIPS ALGARVE by email firstname.lastname@example.org
The PASSENGER of boat tours services is fully responsible for the destination of the ticket (s), namely for its non-use, loss, theft, or destruction, and cannot, by virtue of such facts, demand any compensation or indemnity from FREEDOM BOAT TRIPS ALGARVE.
When purchasing services on our website, the USER will be able to make his payments by bank transfer. The transfer details are indicated on the booking page.
CANCELLATIONS AND RETURNS
After purchasing your tour, any cancellation that the USER wishes to make is subject to the general rules described in these conditions. Any cancellation charges are always dependent on the time you cancel your tour. In case of cancellation of the tour by FREEDOM BOAT TRIPS ALGARVE, for reasons of force majeure, namely those related to meteorological, atmospheric conditions or sea waves, the CLIENT will be contacted by phone as soon as FREEDOM BOAT TRIPS ALGARVE decides to cancel the tour so you can reschedule your tour. If the CLIENT wishes to return the ticket value, he must inform FREEDOM BOAT TRIPS ALGARVE during the telephone contact or by email via email@example.com
FREEDOM BOAT TRIPS ALGARVE will refund it by bank transfer. The CLIENT is responsible for providing an IBAN by e-mail to firstname.lastname@example.org so that FREEDOM BOAT TRIPS ALGARVE proceeds with the returns that it may have.
In case the tour is canceled by FREEDOM BOAT TRIPS ALGAVE, during the time of the tour (up to half of the time of the tour acomplished), because of force majeure reasons (weather, atmospheric conditions or sea waves), the CLIENT is immediately informed by FREEDOM BOAT TRIPS ALGARVE Captain. You will have the opportunity to reschedule the tour for another date. If the CLIENT intends to have a refund of the value, 50% of the ticket value will be returned. You should call FREEDOM BOAT TRIPS ALGARVE by phone or by email via email@example.com on the same day. FREEDOM BOAT TRIPS ALGARVE will refund it by bank transfer. The CLIENT is responsible for providing an IBAN by e-mail to firstname.lastname@example.org so that FREEDOM BOAT TRIPS ALGARVE proceeds with the refund.
COMPLAINTS AND CUSTOMER SUPPORT
We can only consider complaints for services provided in connection with reservations made on our website if they are submitted in writing within a period not exceeding 20 days after the end of the service. You can send us your complaint electronically via email email@example.com